Return and Refund Policy

Our return policy extends for 14 days from the date of your purchase. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. You are responsible for covering the shipping costs for returning the item to us.

Please note that returns may be declined or a charge for loss in value may apply if the goods are returned in a different condition than when they were sent. This charge typically amounts to around 15%.

To initiate a return, you will need to provide a receipt or proof of purchase. Please refrain from sending your purchase back to the manufacturer. Instead, contact us via email at info@ecowheelz.co.uk, and we will assist you through the return process. All returns must be authorized by us before being sent to Eco Wheelz at 20 Balcombe Road, Horley, RH6 9HR.

Refunds:

Once we receive and inspect your returned item, we will send you an email notification to confirm its receipt and the status of your refund request. If your return is approved, a credit will be processed (excluding delivery fees) and applied to your credit card or original method of payment within a specified timeframe. The exact duration for this credit depends on the payment method used.

Late or Missing Refunds:

If you have not yet received your refund, please start by checking your bank account. Then, contact your credit card company as there may be a delay before the refund is officially posted. If necessary, reach out to your bank, as there may be additional processing time involved. If you have followed these steps and still have not received your refund, please contact us at info@ecowheelz.co.uk for further assistance.

Exchanges:

We only offer exchanges for items that are defective or damaged during transit. If you need to exchange your item for the same product, please email us at info@ecowheelz.co.uk, and we will guide you through the exchange process.