ECO Wheelz

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Warranty

Eco Wheelz offers a limited warranty on all electric scooters and bikes, covering manufacturing defects only. The standard warranty period is 6 months from the date the customer receives the product. However, for select products (check individual listings), this warranty is extended to 12 months on the frame and 6 months on major components like the battery, controller, lights, motor, display, throttle, and wiring.

The limited warranty applies solely to the original owner with proof of purchase, and it is non-transferable. It covers defective components as determined by Eco Wheelz technicians, who may choose to repair or replace the faulty part. Replacement parts will be provided free of charge if easy for the customer to install; otherwise, the product may need to be returned for repair.

The warranty excludes external bolts subject to wear and tear, damage from wet conditions or moisture exposure, consumables (fuses, brake pads, tires, etc.), physical damage, accidental damage, professional/rental use, improper use or assembly, modifications, lack of maintenance, and damage from incompatible accessories.

Any modification to the product voids the warranty, which also becomes void if the owner changes. The warranty solely covers manufacturing faults, not waterproofing (unless specified). Products should not be used in damp or wet conditions.

For UK customers, Eco Wheelz covers shipping costs for warranty issues. If the issue is not covered, the customer will be invoiced for shipping and repair costs. International customers receive free replacement parts but must cover local technician costs, as returning the product may not be feasible.

Ultimately, Eco Wheelz technicians have the sole discretion to determine if a component or product is defective and covered under the limited warranty.

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